Privacy Policy

Prevail Financial ("we," "us," or "our") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, including https://www.prevailfinancialgroup.com or interact with our services.

Information We Collect

We may collect the following types of information:

Name

Phone number

Email address

Mailing address

Financial or service-related information voluntarily provided through forms or consultations

Any additional information you choose to provide when contacting us

We may also collect limited technical information such as IP address, browser type, and usage data for analytics and website performance purposes.

How We Use Your Information

We use collected information to:

Respond to inquiries and provide requested services

Schedule consultations or appointments

Send service-related communications, including SMS or email notifications

Improve our website and services

Comply with legal and regulatory requirements

SMS Messaging Consent

If you provide your phone number through our website or other communication channels, you consent to receive automated and non-automated SMS messages from Prevail Financial related to your inquiries, appointments, services, or account communications.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message frequency may vary

Message and data rates may apply

Consent to receive SMS messages is not a condition of purchase.

Cookies & Tracking Practices

We use cookies, pixels, and similar tracking technologies to enhance user experience, analyze website traffic, and support our marketing and communication efforts. These technologies may collect information such as browser type, device identifiers, pages visited, and interactions with our website.

Cookies help us:

• Understand website usage and performance

• Remember user preferences

• Improve our services and customer experience

You can control, manage, or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functionality.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying STOP to any message. After opting out, you will no longer receive SMS messages unless you re-enroll.

For assistance, reply HELP or contact us directly.

Information Sharing

We do not sell or rent your personal information.

We may share information only:

With trusted service providers necessary to operate our business (such as CRM, communication, or hosting providers)

When required by law, legal process, or regulatory authorities

All service providers are required to maintain appropriate confidentiality and security safeguards.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

Contact Information

Prevail Financial
416 E Italia St.
Covina, CA, USA

1. Information We Collect

We collect the following types of information:

Personal Information:

• Name, email address, phone number, physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication:

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

2. How We Use Your Information

We use collected data for:

• Providing and improving our services
• Processing transactions and payments
• Communicating with you about your inquiries, appointments, and promotions
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

• You can cancel SMS notifications at any time by replying "STOP"
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately.

Message Frequency & Content:

• Message frequency varies based on your interactions with our business
• Messages will be directly related to the services you have requested
• We do not send promotional content without specific consent

Help & Support:

• Reply "HELP" for assistance or contact us at Abner@prevailfinancialgroup.com
• Customer support is available during regular business hours

Carrier Information:

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service

Contacts opt in through our website’s contact form, where they must manually check a box to consent to receive text messages. The form includes two separate checkboxes: one for non‑marketing messages (appointment reminders and confirmations) and one for marketing messages. Both checkboxes clearly state the purpose of the messages, message frequency, HELP/STOP instructions, and that message and data rates may apply. No messages are sent unless the user checks the appropriate box and submits the form.

For questions regarding this Privacy Policy, please contact us through our website.